Ye Yuan (Microsoft Research, Redmond, Washington, United States)Nathalie Riche (Microsoft Research, Redmond, Washington, United States)Nicolai Marquardt (Microsoft Research, Redmond, Washington, United States)Molly Jane Nicholas (Microsoft Research, Redmond, Washington, United States)Teddy Seyed (Microsoft Research, Redmond, Washington, United States)Hugo Romat (Microsoft, Redmond, Washington, United States)Bongshin Lee (Microsoft Research, Redmond, Washington, United States)Michel Pahud (Microsoft Research, Redmond, Washington, United States)Jonathan Goldstein (Microsoft Research, Redmond, Washington, United States)Rojin Vishkaie (Arizona State University, Tempe, Arizona, United States)Christian Holz (ETH Zürich, Zurich, Switzerland)Ken Hinckley (Microsoft Research, Redmond, Washington, United States)
To better ground technical (systems) investigation and interaction design of cross-device experiences, we contribute an in-depth survey of existing multi-device practices, including fragmented workflows across devices and the way people physically organize and configure their workspaces to support such activity. Further, this survey documents a historically significant moment of transition to a new future of remote work, an existing trend dramatically accelerated by the abrupt switch to work-from-home (and having to contend with the demands of home-at-work) during the COVID-19 pandemic. We surveyed 97 participants, and collected photographs of home setups and open-ended answers to 50 questions categorized in 5 themes. We characterize the wide range of multi-device physical configurations and identify five usage patterns, including: partitioning tasks, integrating multi-device usage, cloning tasks to other devices, expanding tasks and inputs to multiple devices, and migrating between devices. Our analysis also sheds light on the benefits and challenges people face when their workflow is fragmented across multiple devices. These insights have implications for the design of multi-device experiences that support people's fragmented workflows.