Xuhai Xu (Reality Labs Research, Redmond, Washington, United States)Anna Yu (Reality Labs Research, Redmond, Washington, United States)Tanya R.. Jonker (Facebook Reality Labs: Research, Redmond, Washington, United States)Kashyap Todi (Reality Labs Research, Redmond, Washington, United States)Feiyu Lu (Reality Labs Research, Redmond, Washington, United States)Xun Qian (Reality Labs Research, Redmond, Washington, United States)João Marcelo. Evangelista Belo (Reality Lab Research, Redmond, Washington, United States)Tianyi Wang (Reality Labs Research, Redmond, Washington, United States)Michelle Li (Reality Labs Research, Redmond, Washington, United States)Aran Mun (Reality Labs Research, Redmond, Washington, United States)Te-Yen Wu (Reality Labs Research, Redmond, Washington, United States)Junxiao Shen (Reality Labs Research, Redmond, Washington, United States)Ting Zhang (Meta Inc., Redmond, Washington, United States)Narine Kokhlikyan (Facebook, Menlo Park, California, United States)Fulton Wang (Reality Labs Research, Redmond, Washington, United States)Paul Sorenson (Reality Labs Research, Redmond, Washington, United States)Sophie Kim (Facebook Reality Labs, Redmond, Washington, United States)Hrvoje Benko (Meta, Redmond, Washington, United States)
Explainable AI (XAI) has established itself as an important component of AI-driven interactive systems. With Augmented Reality (AR) becoming more integrated in daily lives, the role of XAI also becomes essential in AR because end-users will frequently interact with intelligent services. However, it is unclear how to design effective XAI experiences for AR. We propose XAIR, a design framework that addresses when, what, and how to provide explanations of AI output in AR. The framework was based on a multi-disciplinary literature review of XAI and HCI research, a large-scale survey probing 500+ end-users’ preferences for AR-based explanations, and three workshops with 12 experts collecting their insights about XAI design in AR. XAIR's utility and effectiveness was verified via a study with 10 designers and another study with 12 end-users. XAIR can provide guidelines for designers, inspiring them to identify new design opportunities and achieve effective XAI designs in AR.