Raymond Fok
University of Washington, Seattle, Washington, United States
Knowledge workers often need to extract and analyze information from a collection of documents to solve complex information tasks in the workplace, e.g., hiring managers reviewing resumes or analysts assessing risk in contracts. However, foraging for relevant information can become tedious and repetitive over many documents and criteria of interest. We introduce Marco, a mixed-initiative workspace supporting sensemaking over diverse business document collections. Through collection-centric assistance, Marco reduces the cognitive costs of extracting and structuring information, allowing users to prioritize comparative synthesis and decision making processes. Users interactively communicate their information needs to an AI assistant using natural language and compose schemas that provide an overview of a document collection. Findings from a usability study (n=16) demonstrate that when using Marco, users complete sensemaking tasks 16% more quickly, with less effort, and without diminishing accuracy. A design probe with seven domain experts identifies how Marco can benefit various real-world workflows.
doi.org/10.1145/3613904.3641969
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2024.acm.org/)