This paper examines the role that enchantment plays in the design of AI things by constructing a taxonomy of design approaches that increase or decrease the perception of magic and enchantment. We start from the design discourse surrounding recent developments in AI technologies, highlighting specific interaction qualities such as algorithmic uncertainties and errors and articulating relations to the rhetoric of magic and supernatural thinking. Through analyzing and reflecting upon 52 students' design projects from two editions of a Master course in design and AI, we identify seven design principles and unpack the effects of each in terms of enchantment and disenchantment. We conclude by articulating ways in which this taxonomy can be approached and appropriated by design/HCI practitioners, especially to support exploration and reflexivity.
doi.org/10.1145/3613904.3641954
This paper explores the integration of causal pathway diagrams (CPD) into human-centered design (HCD), investigating how these diagrams can enhance the early stages of the design process. A dedicated CPD plugin for the online collaborative whiteboard platform Miro was developed to streamline diagram creation and offer real-time AI-driven guidance. Through a user study with designers ($N=20$), we found that CPD's branching and its emphasis on causal connections supported both divergent and convergent processes during design. CPD can also facilitate communication among stakeholders. Additionally, we found our plugin significantly reduces designers' cognitive workload and increases their creativity during brainstorming, highlighting the implications of AI-assisted tools in supporting creative work and evidence-based designs.
doi.org/10.1145/3613904.3642179
Machine learning often requires millions of examples to produce static, black-box models. In contrast, interactive task learning (ITL) emphasizes incremental knowledge acquisition from limited instruction provided by humans in modalities such as natural language. However, ITL systems often suffer from brittle, error-prone language parsing, which limits their usability. Large language models (LLMs) are resistant to brittleness but are not interpretable and cannot learn incrementally. We present VAL, an ITL system with a new philosophy for LLM/symbolic integration. By using LLMs only for specific tasks—such as predicate and argument selection—within an algorithmic framework, VAL reaps the benefits of LLMs to support interactive learning of hierarchical task knowledge from natural language. Acquired knowledge is human interpretable and generalizes to support execution of novel tasks without additional training. We studied users' interactions with VAL in a video game setting, finding that most users could successfully teach VAL using language they felt was natural.
doi.org/10.1145/3613904.3641915
Recent advancements in AI foundation models have made it possible for them to be utilized off-the-shelf for creative tasks, including ideating design concepts or generating visual prototypes. However, integrating these models into the creative process can be challenging as they often exist as standalone applications tailored to specific tasks. To address this challenge, we introduce Jigsaw, a prototype system that employs puzzle pieces as metaphors to represent foundation models. Jigsaw allows designers to combine different foundation model capabilities across various modalities by assembling compatible puzzle pieces. To inform the design of Jigsaw, we interviewed ten designers and distilled design goals. In a user study, we showed that Jigsaw enhanced designers' understanding of available foundation model capabilities, provided guidance on combining capabilities across different modalities and tasks, and served as a canvas to support design exploration, prototyping, and documentation.
doi.org/10.1145/3613904.3641920
Usability testing is vital for enhancing the user experience (UX) of interactive systems. However, analyzing test videos is complex and resource-intensive. Recent AI advancements have spurred exploration into human-AI collaboration for UX analysis, particularly through natural language. Unlike user-initiated dialogue, our study investigated the potential of proactive conversational assistants to aid UX evaluators through automatic suggestions at three distinct times: before, in sync with, and after potential usability problems. We conducted a hybrid Wizard-of-Oz study involving 24 UX evaluators, using ChatGPT to generate automatic problem suggestions and a human actor to respond to impromptu questions. While timing did not significantly impact analytic performance, suggestions appearing after potential problems were preferred, enhancing trust and efficiency. Participants found the automatic suggestions useful, but they collectively identified more than twice as many problems, underscoring the irreplaceable role of human expertise. Our findings also offer insights into future human-AI collaborative tools for UX evaluation.
doi.org/10.1145/3613904.3642168