開始時刻
前のセッションの直後
33. UX methods and practices
発表数
6
時間
3分30秒
発表担当
目次
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Breaking Out of the Ivory Tower: A Large-scale Analysis of Patent Citations to HCI Research
説明
What is the impact of human-computer interaction research on industry? While it is impossible to track all research impact pathways, the growing literature on translational research impact measurement offers patent citations as one measure of how industry recognizes and draws on research in its inventions. In this paper, we perform a large-scale measurement study primarily of 70,000 patent citations to premier HCI research venues, tracing how HCI research are cited in United States patents over the last 30 years. We observe that 20.1% of papers from these venues, including 60--80% of papers at UIST and 13% of papers in a broader dataset of SIGCHI-sponsored venues overall, are cited by patents -- far greater than premier venues in science overall (9.7%) and NLP (11%). However, the time lag between a patent and its paper citations is long (10.5 years) and getting longer, suggesting that HCI research and practice may not be efficiently connected.
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Identifying Multimodal Context Awareness Requirements for Supporting User Interaction with Procedural Videos
説明
Following along how-to videos requires alternating focus between understanding procedural video instructions and performing them. Examining how to support these continuous context switches for the user has been largely unexplored. In this paper, we describe a user study with thirty participants who performed an hour-long cooking task while interacting with a wizard-of-oz hands-free interactive system that is aware of both their cooking progress and environment contexts. Through analysis of the session scripts, we identify a dichotomy between participant query differences and workflow alignment similarities, under-studied interactions that require AI functionality beyond video navigation alone, and queries that call for multimodal sensing of a user’s environment. By understanding the assistant experience through the participants’ interactions, we identify design implications for a smart assistant that can discern a user’s task completion flow and personal characteristics, accommodate requests within and external to the task domain, and support nonvoice-based queries.
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Understanding Collaborative Practices and Tools of Professional UX Practitioners in Software Organizations
説明
User experience (UX) has undergone a revolution in collaborative practices, due to tools that enable quick feedback and continuous collaboration with a varied team across a design’s lifecycle. However, it is unclear how this shift in collaboration has been received in professional UX practice, and whether new pain points have arisen. To this end, we conducted a survey (N=114) with UX practitioners at software organizations based in the U.S. to better understand their collaborative practices and tools used throughout the design process. We found that while an increase in collaborative activity enhanced many aspects of UX work, some long-standing challenges—such as handing off designs to developers—still persist. Moreover, we observed new challenges emerging from activities enabled by collaborative tools such as design system management. Based on our findings, we discuss how UX practices can improve collaboration moving forward and provide concrete design implications for collaborative UX tools.
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Towards a Reflection in Creative Experience Questionnaire
説明
Reflection is underexplored in Creativity Support Tool (CST) research, partly due to its ambiguous nature. We suggest that researchers could benefit from a measure of a CST's capacity to support reflection. To this end, we detail the first stages of development of the Reflection in Creative Experience Questionnaire (RiCE) – a lightweight questionnaire for differentiating between creative user experiences which exhibit more or less moments of reflection. We develop RiCE through i) an expert review of questionnaire items (n=10) and ii) an exploratory factor analysis (n=300) of the reviewed items. We also present a user study testing RiCE (n=58) across two time points (one week apart) with novel interfaces designed for creative writing and music making. Although we do not confirm validity, we identify four factors for RiCE which we suggest are interpretable in a conceptually meaningful way. Our formative studies contribute towards supporting future explorations on reflection with CSTs.
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What is in the Cards: Exploring Uses, Patterns, and Trends in Design Cards
説明
Card-based design tools–design cards–increasingly present opportunities to support practitioners. However, the breadth and depth of the design card landscape remain underexplored. In this work, we surveyed 103 design practitioners to assess current usages and associated barriers. Additionally, we analyzed and classified 161 decks of design cards from 1952-2020. We held a workshop with four experienced practitioners to generate initial categories, and then coded the remaining decks. We found that the cards contain seven different types of design knowledge: Creative Inspiration; Human Insights; Material & Domain; Methods & Tooling; Problem Definition; Team Building; and Values in Practice. The content of these cards can support designers across design stages; however, most are intended to support the early stages of design (e.g., research and ideation) rather than later design stages (e.g., prototyping and implementation). We share additional patterns uncovered and provide recommendations to support the future development and adoption of these tools.
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MFS Design in Appstore-enabled Smart Featurephones for Low-literate, Marginalized Communities
説明
Mobile Financial Services (MFS) has gained significant popularity during the COVID-19 pandemic, especially among marginalized and low-income, low-literate communities around the world. Such communities have not been traditionally considered while designing MFS services via smartphone apps or USSD services in featurephones. Financial constraints limit such end-users towards basic featurephones, where recent appstore support has made it possible to deploy app-based MFS solutions beyond USSD. This new featurephone platform is a relatively underexplored area in terms of addressing design issues related to aforementioned end-users while developing MFS solutions. Our work addresses this gap by presenting qualitative findings on barriers to technology access focused on MFS solutions in marginal communities. We present a prototype non-USSD, app-based solution on an appstore-supported featurephone platform designed via a human-centered approach. This work has the potential to increase the financial inclusivity of marginalized communities in cashless MFS transactions via low-cost, appstore-enabled featurephones.
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