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We present a qualitative study with 36 diverse social media users in India to critically examine how low-resource communities engage with fake videos, including cheapfakes and AI-generated deepfakes. We find that most users are unaware of digitally manipulated fake videos and perceive videos to be fake only when they present inaccurate information. Few users who know about doctored videos expect them to be of poor quality and know nothing about sophisticated deepfakes. Moreover, most users lack the skills and willingness to spot fake videos and some were oblivious to the risks and harms of fake videos. Even when users know a video to be fake, they prefer to take no action and sometimes willingly share fake videos that favor their worldview. Drawing on our findings, we discuss design recommendations for social media platforms to curb the spread of fake videos.
Social media has witnessed an unprecedented growth in users based in low-income communities in the Global South. However, much remains unknown about the drivers of misinformation in such communities. To fill this gap, we conducted an interview-based study to examine how rural and urban communities in India engage with misinformation on WhatsApp. We found that misinformation led to bitterness and conflict -- rural users who had higher social status heavily influenced the perceptions and engagement of marginalized members. While urban users relied on the expertise of gatekeepers for verification, rural users engaged in collective deliberations in offline spaces. Both rural and urban users knowingly forwarded misinformation. However, rural users propagated hyperlocal misinformation, whereas urban users forwarded misinformation to reduce their efforts to assess information credibility. Using a public sphere lens, we propose that the reactions to misinformation provide a view of Indian society and its schisms around class, urbanity, and social interactions.
Technology has provided an environment for connecting indigenous community members and provide a means for them to seek and engage with their indigenous knowledge (IK). Emerging research has examined the effects of social media on specific IK, including the possibility of undermining community agency. In this work, we contrast how indigenous community members engage with IK offline, and in their own self-organized communities online. Through interviews with community members and a study of Facebook Pages and Facebook Groups, we seek to better understand these practices and elicit design recommendations. Our findings describe how community roles have shifted in the presence of technology, notably with absence of elders and the inclusion of ``born towns''--community members who live in non-traditional settings. We also find that fluency in the indigenous language served both as a gatekeeper: guarding the community knowledge, while also facilitating discussion surrounding different aspects of IK.
The world population is projected to rapidly age over the next 30 years. Given the increasing digital technology adoption amongst older adults, researchers have investigated how technology can support aging populations. However, little work has examined how technology can support older adults during crises, despite increasingly common natural disasters, public health emergencies, and other crisis scenarios in which older adults are especially vulnerable. Addressing this gap, we conducted focus groups with older adults residing in coastal locations to examine to what extent they felt technology could support them during emergencies. Our findings characterize participants’ desire for tools that enhance community resilience-local knowledge, preparedness, community relationships, and communication, that help communities withstand disasters. Further, older adults' crisis technology preferences were linked to their sense of control, social relationships, and digital readiness. We discuss how a focus on community resilience can yield crisis technologies that more effectively support older adults.