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While HCI research has often addressed the needs of older adults, they are often framed as being sceptical of digital technologies. We argue that while many older adults are circumspect users of digital technology, they bring rich and critical perspectives on the role of technology in society that are grounded in lived experiences across their life courses. We report on 20 technology life story interviews conducted with retirees over the age of 60. Our analysis shows how experiences of technology across their life courses significantly undermined participants’ sense of competency, independence, resilience, agency and control. Dissonances between what our participants valued and the perceived values of technology have led them to become critical adopters of technology, and resist its intrusion into certain aspects of their lives. We discuss how the critical perspectives of older adults and the value dissonances they experience are valuable for designing future digital technologies.
Critical consumerism is complex as ethical values are difficult to negotiate, appropriate products are hard to find, and product information is overwhelming. Although recommender systems offer solutions to reduce such complexity, current designs are not appropriate for niche practices and use non-personalized intransparent ethics. To support critical consumption, we conducted a design case study on a personalized food recommender system. Therefore, we first conducted an empirical pre-study with 24 consumers to understand value negotiations and current practices, co-designed the recommender system, and finally evaluated it in a real-world trial with ten consumers. Our findings show how recommender systems can support the negotiation of ethical values within the context of consumption practices, reduce the complexity of finding products and stores, and strengthen consumers. In addition to providing implications for the design to support critical consumption practices, we critically reflect on the scope of such recommender systems and its appropriation.
Older adults can struggle to access relevant community expertise when faced with new situations. One such situation is the number of cyberattacks they may face when interacting online. This paper reports on an initiative which recruited, trained, and supported older adults to become community cybersecurity educators (CyberGuardians), tasked with promoting cybersecurity best practice within their communities to prevent older adults falling victim to opportunistic cyberattacks. This initiative utilised an embedded peer-to-peer information dissemination strategy, rather than expert-to-citizen, facilitating the inclusion of individuals who would ordinarily be unlikely to seek cybersecurity information and thus may be vulnerable to cyberattacks. We report on ways the CyberGuardians used informal methods to create more aware communities, served as role models for behaviour change and indirectly improved their personal wellbeing. We discuss considerations for supporting CyberGuardians, including implications for sustainability and for replicating this model in other digital contexts, e.g. recognising misinformation or improving mental health.
Civic tech initiatives dedicated to environmental issues have become a worldwide phenomenon and made invaluable contributions to data, community building, and publics. However, many of them stop after a relatively short time. Therefore, we studied two long-lasting civic tech initiatives of global scale, to understand what makes them sustain over time. To this end, we conducted two mixed-method case studies, combining social network analysis and qualitative content analysis of Twitter data with insights from expert interviews. Drawing on our findings, we identified a set of key factors that help the studied civic tech initiatives to grow and last. Contributing to Digital Civics in HCI, we argue that the civic tech initiatives’ scaling and sustaining are configured through the entanglement of (1) civic data both captured and owned by the citizens for the citizens, (2) the use of open and accessible technology, and (3) the initiatives’ public narrative, giving them a voice on the environmental issue.
On digital media services, uncivil commenting is a persistent issue causing negative emotional reactions. One enabler for such problematic behavior is the user interface, conditioning, and structuring text-based communication online. However, the specific roles and influences of UIs are little understood, which calls for critical analysis of the current UI solutions as well as speculative exploration of alternative designs. This paper reports a research-through-design study on the problematic phenomenon regarding uncivil and inconsiderate commenting on online news, envisioning unconventional solutions with a critical voice. We unpack this problem area and outline critical perspectives to possible solutions by describing and analyzing four designs that propose to support emotion regulation by facilitating self-reflection. The design choices are further discussed in respect to interviews of ten news media experts. The findings are reflected against the question of how can critique meaningfully manifest in this challenging problem area.
HCI research predominantly uses scientific rationality to explain users' behaviors, decisions, and interactions with statistical models based and data-driven systems. However, such interactions are often more diverse in real life, and may straddle beyond scientific and economic rationality. Building on a ten-month ethnography at seven Bangladeshi villages, we explore the social and cultural factors that influence the online betting practices among the villagers. We describe how bets harmonize with users' faith, hunch, and cultural practices, along with statistical recommendations. Drawing on a rich body of social science work on gambling, we contribute to the HCI scholarship in rationality, justification, and postcolonial computing. Finally, we present such betting as an under-appreciated site for HCI that contradicts with the ideological hegemony of statistical rationality, and recommend a smooth integration of AI system with the ``other'' rationalities of the Global South.
From Fanger's seminal work on thermal comfort in the 1970s, standards governing temperatures in the workplace enshrine clothing level calculations based on full business suits, and building regulations developed using only male metabolic data, locking in a default male perspective. Even later work that highlights gender biases with regard to metabolism calculation, inclusive of both genders has focused on younger women, and the voices of older working women are missing from this discourse. We invited women over 45 to explore what they find important in workplace thermal comfort, and how devices and interfaces might meet their needs and also encourage thermal adaptivity. Our study highlights factors such as 'fresh air', and the importance of empathy to fellow inhabitants. We bring new voices to the thermal comfort discourse which supports reducing energy use in the workplace, improving thermal environments and ensuring the needs of a diverse, aging workforce are considered.
This paper joins the growing body of critical HCI work that studies the digitization of the Global South and reports the elements of `secularization' in it. Based on a year-long ethnography on the contemporary transformations in religious practices in Dhaka, Bangladesh, this paper presents how the emerging ``digital" cattle marketplaces subdue various forms of traditional manifestations of urban religiosity during \textit{Eid-ul-Adha}, the second-largest Islamic festival in the city. This paper further depicts how such secularization contributes to diminishing rural-urban linkages, affecting electoral politics, and reducing the tolerance to religious celebrations in a city. Drawing from a rich body of work in critical urban studies, postcolonial computing, and sociology of religions, we explain how such oft-overlooked embedding of secularization in computing affects the religious fabrics in the urban regions of the Global South, and discuss its implication for HCI scholarship in diversity, inclusion, and development.
Research on how lived experiences with technology intersect with home and work are core themes within HCI. Prior work has primarily focused on conventional life and work in western countries. However, the unconventional is becoming conventional – several rising subcultures are coming into prominence due to socio-economic pressures, aided by social media. One example – #vanlife – is now practised by an estimated three million people in North America. #vanlife combines travel, home, and work by their occupants (vanlifers) living full-time in cargo vans that they usually convert themselves into living spaces. We present a portrait of vanlifers' current technology practices gleaned through ~ 200 hours of fieldwork and interviews. Following a thematic analysis of our data, we identified unique opportunities for integrating technology across culture, design, homesteading, offline organization, and gaming. We have distilled these opportunities into eleven provocations to inspire critical design and informed inquiry for technological interventions for #vanlife.
Multiple methods have been used to study how social values and ethics are implicated in technology design and use, including empirical qualitative studies of technologists’ work. Recently, more experimental approaches such as design fiction explore these themes through fictional worldbuilding. This paper combines these approaches by adapting design fictions as a form of memoing, a qualitative analysis technique. The paper uses design fiction memos to analyze and reflect upon ethnographic interviews and observational data about how user experience (UX) professionals at large technology companies engage with values and ethical issues in their work. The design fictions help explore and articulate themes about the values work practices and relationships of power that UX professionals grapple with. Through these fictions, the paper contributes a case study showing how design fiction can be used for qualitative analysis, and provides insights into the role of organizational and power dynamics in UX professionals’ values work.
Ground-truth labeling is an important activity in machine learning. Many studies have examined how crowdworkers apply labels to records in machine learning datasets. However, there have been few studies that have examined the work of domain experts when their knowledge and expertise are needed to apply labels.
We provide a grounded account of the work of labeling teams with domain experts, including the experiences of labeling, collaborative configurations and work-practices, and quality issues. We show three major patterns in the social design of ground truth data: Principled design, Iterative design, and Improvisational design. We interpret our results through theories of from Human Centered Data Science, and particularly work on human interventions in data science work through the design and creation of data.
The promise AI's proponents have made for decades is one in which our needs are predicted, anticipated, and met - often before we even realize it.
Instead, algorithmic systems, particularly AIs trained on large datasets and deployed to massive scales, seem to keep making the wrong decisions, causing harm and rewarding absurd outcomes.
Attempts to make sense of why AIs make wrong calls in the moment explain the instances of errors,
but how the environment surrounding these systems precipitate those instances remains murky.
This paper draws from anthropological work on bureaucracies, states, and power,
translating these ideas into a theory describing the structural tendency for powerful algorithmic systems to cause tremendous harm.
I show how administrative models and projections of the world create marginalization, just as algorithmic models cause representational and allocative harm.
This paper concludes with a recommendation to avoid the absurdity algorithmic systems produce by denying them power.