Saja Aljuneidi
OFFIS - Institute for Information Technology, Oldenburg, Germany
The integration of Artificial Intelligence into decision-making processes within public administration extends to AI-systems that exercise administrative discretion. This raises fairness concerns among citizens, possibly leading to AI-systems abandonment. Uncertainty persists regarding explanation elements impacting citizens' perception of fairness and technology adoption level. In a video-vignette online-survey (N=847), we investigated the impact of explanation levels on citizens' perceptions of informational fairness, distributive fairness, and system adoption level. We enhanced explanations in three stages: none, factor explanations, culminating in factor importance explanations. We found that more detailed explanations improved informational and distributive fairness perceptions, but did not affect citizens' willingness to reuse the system. Interestingly, citizens with higher AI-literacy expressed greater willingness to adopt the system, regardless of the explanation levels. Qualitative findings revealed that greater human involvement and appeal mechanisms could positively influence citizens' perceptions. Our findings highlight the importance of citizen-centered design of AI-based decision-making in public administration.
doi.org/10.1145/3613904.3642535
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2024.acm.org/)