Riku Arakawa
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
CatAlyst uses generative models to help workers’ progress by influencing their task engagement instead of directly contributing to their task outputs. It prompts distracted workers to resume their tasks by generating a continuation of their work and presenting it as an intervention that is more context-aware than conventional (predetermined) feedback. The prompt can function by drawing their interest and lowering the hurdle for resumption even when the generated continuation is insufficient to substitute their work, while recent human-AI collaboration research aiming at work substitution depends on a stable high accuracy. This frees CatAlyst from domain-specific model-tuning and makes it applicable to various tasks. Our studies involving writing and slide-editing tasks demonstrated CatAlyst’s effectiveness in helping workers swiftly resume tasks with a lowered cognitive load. The results suggest a new form of human-AI collaboration where large generative models publicly available but imperfect for each individual domain can contribute to workers’ digital well-being.
https://doi.org/10.1145/3544548.3581133
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2023.acm.org/)