Sang-Wha Sien
University of British Columbia, Vancouver, British Columbia, Canada
Amidst increasing reports of mental health problems in Canadian university students, those of Asian descent have particularly struggled to seek out services due to cultural barriers. Counselling practices have long noted that culture influences how mental health is perceived and treated, yet the design of mental health technologies is limited with respect to how users’ backgrounds influence usability and adoption. To identify inclusive design opportunities, we interviewed 20 East Asian university students in Canada. We found that they struggle to engage with technologies for mental health due to cultural stigma which have led them to prefer apps that support self-help though still valuing social help. We present inclusive design opportunities for mental health technologies that sensitively consider these challenges, including supporting learning opportunities with peers through storytelling and skill-sharing to promote literacy, empowerment, and advocacy for their own health. We conclude by discussing how universities can promote mental wellbeing more inclusively.
https://dl.acm.org/doi/abs/10.1145/3491102.3517710
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2022.acm.org/)