PolicyCraft: Supporting Collaborative and Participatory Policy Design through Case-Grounded Deliberation

要旨

Community and organizational policies are typically designed in a top-down, centralized fashion, with limited input from impacted stakeholders. This can result in policies that are misaligned with community needs or perceived as illegitimate. How can we support more collaborative, participatory approaches to policy design? In this paper, we present PolicyCraft, a system that structures collaborative policy design through case-grounded deliberation. Building on past research that highlights the value of concrete cases in establishing common ground, PolicyCraft supports users in collaboratively proposing, critiquing, and revising policies through discussion and voting on cases. A field study across two university courses showed that students using PolicyCraft reached greater consensus and developed better-supported course policies, compared with those using a baseline system that did not scaffold their use of concrete cases. Reflecting on our findings, we discuss opportunities for future HCI systems to help groups more effectively bridge between abstract policies and concrete cases.

著者
Tzu-Sheng Kuo
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Quan Ze Chen
University of Washington, Seattle, Washington, United States
Amy X.. Zhang
University of Washington, Seattle, Washington, United States
Jane Hsieh
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Haiyi Zhu
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Kenneth Holstein
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
DOI

10.1145/3706598.3713865

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713865

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Participatory Design and Applications

G418+G419
7 件の発表
2025-04-30 01:20:00
2025-04-30 02:50:00
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