Financial Technologies in the Cycle of Poor Mental Health and Financial Hardship: Towards Financial Citizenship

要旨

It is well documented that people living with mental health conditions are more likely to experience financial difficulties. When explaining this association, emphasis has often been placed on financial capability, i.e. the capacity of those living with poor mental health to manage their money. This paper challenges such capability-based explanations by reporting on a diary study and interviews with 14 people who self-identify as living with a mental health condition. We focused on their experiences of financial technology use, and explored the role technology played in their strategies to minimise the impact of mental health on their economic circumstances. Rather than lacking capability, participants’ practices revealed shortcomings of existing financial technologies and how they sought to work around these. We conclude by providing a set of design directions for technologies that engage those living with poor mental health not as vulnerable targets for financial inclusion, but as full financial citizens.

著者
Belén Barros Pena
Northumbria University, Newcastle upon Tyne, United Kingdom
Bailey Kursar
Touco, London, United Kingdom
Rachel E. Clarke
Newcastle University, Newcastle upon Tyne, Tyne and Wear, United Kingdom
Katie Alpin
Money and Mental Health Policy Institute, London, United Kingdom
Merlyn Holkar
Money and Mental Health Policy Institute, London, United Kingdom
John Vines
University of Edinburgh, Edinburgh, United Kingdom
DOI

10.1145/3411764.3445251

論文URL

https://doi.org/10.1145/3411764.3445251

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Tech for Specific Situations

[A] Paper Room 13, 2021-05-10 17:00:00~2021-05-10 19:00:00 / [B] Paper Room 13, 2021-05-11 01:00:00~2021-05-11 03:00:00 / [C] Paper Room 13, 2021-05-11 09:00:00~2021-05-11 11:00:00
Paper Room 13
13 件の発表
2021-05-10 17:00:00
2021-05-10 19:00:00
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