Defining Haptic Experience: Foundations for Understanding, Communicating, and Evaluating HX

要旨

Haptic technology is maturing, with expectations and evidence that it will contribute to user experience (UX). However, we have very little understanding about how haptic technology can influence people's experience. Researchers and designers need a way to understand, communicate, and evaluate haptic technology's effect on UX. From a literature review and two studies – one with haptics novices, the other with expert hapticians – we developed a theoretical model of the factors that constitute a good haptic experience (HX). We define HX and propose its constituent factors: design parameters of Timeliness, Density, Intensity, and Timbre; the cross-cutting concern of Personalization; usability requirements of Utility, Causality, Consistency, and Saliency; and experiential factors of Harmony, Expressivity, Autotelics, Immersion, and Realism as guiding constructs important for haptic experience. This model will help guide design and research of haptic systems, inform language around haptics, and provide the basis for evaluative instruments, such as checklists, heuristics, or questionnaires.

受賞
Honorable Mention
キーワード
Haptics
User Experience
Design
Vibrotactile
Scale Development
著者
Erin Kim
University of Waterloo, Waterloo, ON, Canada
Oliver Schneider
University of Waterloo, Waterloo, ON, Canada
DOI

10.1145/3313831.3376280

動画

会議: CHI 2020

The ACM CHI Conference on Human Factors in Computing Systems

セッション: Vibration & haptics

Paper session
Paper
306AB
2020-04-28 01:00:00
2020-04-28 02:15:00
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