Strategies for Design

会議の名前
CHI 2022
Algorithmic Management Reimagined For Workers and By Workers: Centering Worker Well-Being in Gig Work
要旨

Prior research has studied the detrimental impact of algorithmic management on gig workers and strategies that workers devise in response. However, little work has investigated alternative platform designs to promote worker well-being, particularly from workers' own perspectives. We use a participatory design approach wherein workers explore their algorithmic imaginaries to co-design interventions that center their lived experiences, preferences, and well-being in algorithmic management. Our interview and participatory design sessions highlight how various design dimensions of algorithmic management, including information asymmetries and unfair, manipulative incentives, hurt worker well-being. Workers generate designs to address these issues while considering competing interests of the platforms, customers, and themselves, such as information translucency, incentives co-configured by workers and platforms, worker-centered data-driven insights for well-being, and collective driver data sharing. Our work offers a case study that responds to a call for designing worker-centered digital work and contributes to emerging literature on algorithmic work.

受賞
Honorable Mention
著者
Angie Zhang
University of Texas at Austin, Austin, Texas, United States
Alexander Boltz
University of Texas at Austin, Austin, Texas, United States
Chun-Wei Wang
University of Texas at Austin, Austin, Texas, United States
Min Kyung Lee
University of Texas at Austin, Austin, Texas, United States
論文URL

https://dl.acm.org/doi/abs/10.1145/3491102.3501866

動画
Tech Help Desk: Support for Local Entrepreneurs Addressing the Long Tail of Computing Challenges
要旨

Even entrepreneurs whose businesses are not technological (e.g., handmade goods) need to be able to use a wide range of computing technologies in order to achieve their business goals. In this paper, we follow a participatory action research approach and collaborate with various stakeholders at an entrepreneurial co-working space to design "Tech Help Desk", an on-going technical service for entrepreneurs. Our model for technical assistance is strategic, in how it is designed to fit the context of local entrepreneurs, and responsive, in how it prioritizes emergent needs. From our engagements with 19 entrepreneurs and support personnel, we reflect on the challenges with existing technology support for non-technological entrepreneurs. Our work highlights the importance of ensuring technological support services can adapt based on entrepreneurs' ever-evolving priorities, preferences and constraints. Furthermore, we find technological support services should maintain broad technical support for entrepreneurs' long tail of computing challenges.

著者
Yasmine Kotturi
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Herman T. Johnson
Community Forge, Wilkinsburg, Pennsylvania, United States
Michael Skirpan
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Sarah E. Fox
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Jeffrey P. Bigham
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Amy Pavel
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
論文URL

https://dl.acm.org/doi/abs/10.1145/3491102.3517708

動画
Designing for the Bittersweet: Improving Sensitive Experiences with Recommender Systems
要旨

It is difficult to design systems that honor the complex and often contradictory emotions that can be surfaced by sensitive encounters with recommender systems. To explore the design and ethical considerations in this space, we interviewed 20 people who had recently seen sensitive content through Facebook's Memories feature. Interviewees typically described how (1) expectedness, (2) context of viewing, and (3) what we describe as "affective sense-making" were important factors for how they perceived "bittersweet" content, a sensitizing concept from our interviews that we expand upon. To address these user needs, we pose provocations to support critical work in this area and we suggest that researchers and designers: (1) draw inspiration from no/low-technology artifacts, (2) use empirical research to identify contextual features that have negative impacts on users, and (3) conduct user studies on affective sense-making. CAUTION: This paper discusses difficult subject matter related to death and relationships.

受賞
Best Paper
著者
Caitlin Lustig
University of Washington, Seattle, Washington, United States
Artie Konrad
Facebook, Menlo Park, California, United States
Jed R.. Brubaker
University of Colorado Boulder, Boulder, Colorado, United States
論文URL

https://dl.acm.org/doi/abs/10.1145/3491102.3502049

動画
Immersive Speculative Enactments: Bringing Future Scenarios and Technology to Life Using Virtual Reality
要旨

In this paper we present \textit{Immersive Speculative Enactments} (ISEs), a novel concept that extends conventional Speculative Enactments to Virtual Reality. Through ISEs, participants are immersed in a speculative world depicted by the designers and can engage with it in its truest envisioned form. We explore this concept via four scenarios with increasing technological uncertainty: a glimpse in the daily life of the parent of a newborn baby; a Mixed Reality experience supporting hybrid classrooms; two wearable devices that present a pet's emotional state and needs; and an enactment on the effect of communication delay across interplanetary distances. We discuss the concept of ISEs and contrast them to other forms of speculation, provide guidelines on how to design them, as well as reflecting on the challenges, limitations, and potential associated with the role of ISEs in the HCI discourse.

著者
Adalberto L.. Simeone
KU Leuven, Leuven, Belgium
Robbe Cools
KU Leuven, Leuven, Belgium
Stan Depuydt
KU Leuven, Leuven, Belgium
João Maria. Gomes
University of Lisbon, Lisbon, Portugal
Piet Goris
KU Leuven, Leuven, Belgium
Joseph Grocott
KU Leuven, Leuven, Belgium
Augusto Esteves
Instituto Superior Técnico, University of Lisbon, Lisbon, Portugal
Kathrin Gerling
KU Leuven, Leuven, Belgium
論文URL

https://dl.acm.org/doi/abs/10.1145/3491102.3517492

動画