Technologies like online support networks and safety apps hold promise for improving personal safety. However, these tools often fail to address the widespread violence against gender-diverse individuals, particularly transgender Black, Indigenous, and People of Color (TBIPOC) in the United States. To better understand technology's role in managing safety among TBIPOC individuals, we conducted 22 semi-structured interviews. We found that participants engaged in what we call safety labor, the emotional and cognitive work of managing misrecognition, assessing risk, and downplaying discomfort to maintain self-preservation. Visibly-trans participants faced greater vulnerability and tended to feel safer when their trans identity was not visible. Technology enabled sharing locations and rides, and sending coded messages. Findings highlight the need for tailored technologies that protect privacy and help TBIPOC individuals when they experience violence. Our research contributes a deeper understanding of TBIPOC experiences and informs technology development to promote TBIPOCs’ safety.
ACM CHI Conference on Human Factors in Computing Systems