External Human-Machine Interfaces (eHMIs) have been proposed to enhance communication between automated vehicles (AVs) and pedestrians, with growing interest in multi-modal designs such as audio-visual eHMIs. Just as poor lighting can impair visual cues, a loud background noise may mask the auditory stimuli. However, its effects within these systems have not been examined, and little is known about how pedestrians --- particularly Deaf and Hard-of-Hearing (DHH) people --- perceive different types of auditory stimuli. We conducted a virtual reality study (Hearing N=25, DHH N=11) to examine the effects of background noise (quiet and loud) on auditory stimuli (baseline, bell, speech) within an audio-visual eHMI. Results revealed that: (1) Crossing experiences of DHH pedestrians significantly differ from Hearing pedestrians. (2) Loud background noise adversely affects pedestrians' crossing experiences. (3) Providing an additional auditory eHMI (bell/speech) improves crossing experiences. We outlined four practical implications for future eHMI design and research.
ACM CHI Conference on Human Factors in Computing Systems