We bring to light how some asylum seekers and refugees arriving in the UK experience border control and wider immigration systems, as well as the impact that these have on their subsequent lives in the UK. We do so through participant observation in a support organisation and interviews with caseworkers, asylum seekers and refugees. Specifically, our findings show how the first meeting with the border, combined with a 'hostile' immigration system, has a longer-term impact on their sense of belonging. Our observations highlight feelings of insecurity, anxiety and uncertainty that accompanied participants' experiences with immigration systems and processes. We contribute to the growing body of HCI scholarship on the tensions between immigration and (security) technology. In so doing, we point to future directions for participatory and collaborative design practices that centre on the lived experiences and everyday security of asylum seekers and refugees.
ACM CHI Conference on Human Factors in Computing Systems