From Future of Work to Future of Workers: Addressing Asymptomatic AI Harms to Foster Dignified Human-AI Interaction

要旨

In the future of work discourse, AI is touted as the ultimate productivity amplifier. Yet, beneath the efficiency gains lie subtle erosions of human expertise and agency. This paper shifts focus from the future of work to the future of workers by navigating the AI-as-Amplifier Paradox: AI's dual role as enhancer and eroder, simultaneously strengthening performance while eroding underlying expertise. We present a year-long study on longitudinal use of AI in a high-stakes workplace among cancer specialists. Initial operational gains hid "intuition rust'': the gradual dulling of expert judgment. These asymptomatic effects evolved into chronic harms, such as skill atrophy and identity commoditization. Building on these findings, we offer a framework for dignified Human-AI interaction co-constructed with professional knowledge workers facing AI-induced skill erosion without traditional labor protections. The framework operationalizes sociotechnical immunity through dual-purpose mechanisms that serve institutional quality goals while building worker power to detect, contain, and recover from skill erosion, and preserve human identity.Evaluated across healthcare and software engineering, our work takes a foundational step toward dignified human-AI interaction futures by balancing productivity with preservation of human expertise.

受賞
Honorable Mention
著者
Upol Ehsan
Northeastern University , Boston, Massachusetts, United States
Samir Passi
Microsoft, Redmond, Washington, United States
Koustuv Saha
University of Illinois Urbana-Champaign, Urbana, Illinois, United States
Todd McNutt
Johns Hopkins University, Baltimore, Maryland, United States
Mark O. Riedl
Georgia Tech, Altanta, Georgia, United States
Sara Alcorn
University of Minnesota, Minneapolis, Minnesota, United States

会議: CHI 2026

ACM CHI Conference on Human Factors in Computing Systems

セッション: Envisioning the Future

P1 - Room 112
7 件の発表
2026-04-15 20:15:00
2026-04-15 21:45:00