Experiencer, Helper, or Observer: Online Fraud Intervention for Older Adults Through a Role-based Simulation Approach

要旨

Online fraud is a critical global threat that disproportionately targets older adults. Prior anti-fraud education for older adults has largely relied on static, traditional instruction that limits engagement and real-world transfer, whereas role-based simulation offers realistic yet low-risk opportunities for practice. Moreover, most interventions situate learners as victims, overlooking that fraud encounters often involve multiple roles, such as bystanders who witness scams and helpers who support victims. To address this gap, we developed ROLESafe, an anti-fraud educational intervention in which older adults learn through different learning roles, including Experiencer (experiencing fraud), Helper (assisting a victim), and Observer (witnessing fraud). In a between-subjects study with 144 older adults in China, we found that the Experiencer and Helper roles significantly improved participants' ability to identify online fraud. These findings highlight the promise of role-based, multi-perspective simulations for enhancing fraud awareness among older adults and provide design implications for future anti-fraud education.

受賞
Honorable Mention
著者
Yue Deng
The Hong Kong University of Science and Technology, Hong Kong, China
Xiaowei Chen
Max Planck Insititute for Security and Privacy, Bochum, Germany
Junxiang LIAO
The Hong Kong Polytechnic University, Hong Kong, China
Bo Li
Hong Kong University of Science and Technology, HongKong, China
Yixin Zou
Max Planck Institute for Security and Privacy, Bochum, Germany

会議: CHI 2026

ACM CHI Conference on Human Factors in Computing Systems

セッション: Scam Experiences

P1 - Room 134
7 件の発表
2026-04-14 18:00:00
2026-04-14 19:30:00