“I Don't Trust it, but I Use it”: Navigating Trust, Privacy, and Identity in Disabled People’s Use of Generative AI

要旨

As generative AI (GenAI) is integrated into everyday technologies, it offers new accessibility opportunities and risks for disabled people. However, little is known about how disabled people navigate GenAI in their everyday lives, particularly how trust, privacy, and intersectional identities affect these experiences. We present findings from seven cross-disability focus groups (N=20) that explore how disabled people navigate GenAI. Our findings reveal that while GenAI supports autonomy, efficiency, and communication, it also introduces accessibility taxes and ethical dilemmas. Although participants voiced skepticism, many continued using GenAI out of necessity. Finally, we found identity-based benefits and tensions, in which GenAI preserved and validated intersecting identities, but also misrepresented and erased those identities. We frame these negotiations as a constant balancing act between access and risk, urging research to further examine how ``access'' is conceptualized. We offer implications for creating GenAI tools that are transparent, trustworthy, and responsive to intersectional identities.

著者
Jazette Johnson
University of Washington, Seattle, Washington, United States
Aaleyah Lewis
University of Washington, Seattle, Washington, United States
Jennifer Mankoff
University of Washington, Seattle, Washington, United States
Olivia Banner
University of Washington, Seattle, Washington, United States

会議: CHI 2026

ACM CHI Conference on Human Factors in Computing Systems

セッション: Power, Values, and the Politics of Accessibility

P1 - Room 112
7 件の発表
2026-04-13 20:15:00
2026-04-13 21:45:00