Mirjam Augstein
University of Applied Sciences Upper Austria, Hagenberg, Austria
Since 2020, worldwide COVID-19-related lockdowns have led to a rapid increase of remote collaboration, particularly in the domain of knowledge work. This has undoubtedly brought challenges (e.g., work-life boundary management, social isolation), but also opportunities. Practices that have proven successful (e.g., through increased task performance, efficiency or satisfaction) are worth retaining in future. In this qualitative empirical study, we analyzed four teams' (14 participants in total) mandatory remote collaboration over a period of several days to several months during a nationally imposed lockdown. We report results derived from questionnaires, logbooks, group interviews, and meeting recordings. We identify possible factors influencing quality of task outcome as well as subjective aspects like satisfaction, motivation, and team atmosphere. As a basis for our conclusions, we provide a scheme for categorizing effects of remote collaboration based on an exhaustive literature review on pandemic-induced mandatory remote work and collaboration.
https://doi.org/10.1145/3544548.3580989
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2023.acm.org/)