Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones

要旨

Organizations are becoming increasingly distributed and many need to collaborate synchronously over great geographical distances. Despite a rich body of literature on spatially-distanced meetings, gaps remain in our understanding of temporally-distanced meetings. Here, we characterize cross time zone collaborations by analyzing 20 million meetings scheduled at a multinational corporation, Microsoft, supported by a survey on how 130 employees perceive their scheduling needs. We find that cross time zone meetings are closely associated with scheduling patterns around early morning and late evening hours, which are challenging and discordant with employees’ stated temporal preferences. Additionally, the burdens of meeting across time boundaries are asymmetrically distributed among workers at different levels of the organization and different geolocations. Nonetheless, we further observe evidence that cross time zone attendees are organizationally distant and diverse, suggesting that addressing these challenges by limiting meetings would disafford employees the opportunities to connect. We conclude by sharing opportunities for facilitating cross time zone meetings that foster healthier global collaborations.

著者
Lillio Mok
University of Toronto, Toronto, Ontario, Canada
Lu Sun
UC San Diego, La Jolla, California, United States
Shilad Sen
Macalester College, St. Paul, Minnesota, United States
Bahareh Sarrafzadeh
Microsoft, Redmond, Washington, United States
論文URL

https://doi.org/10.1145/3544548.3581141

動画

会議: CHI 2023

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2023.acm.org/)

セッション: Remote Work and Collaboration

Room Y03+Y04
6 件の発表
2023-04-27 01:35:00
2023-04-27 03:00:00