Most scholarly discussions around ridesharing applications center on the experiences of the drivers and the riders (passengers), and thus the role of the owners of the cars, if they are different from the drivers, remain understudied. However, in many countries in the Global South, the car owners are often different from the car drivers, and the tensions between them often shape the experience with these ridesharing apps in those countries. In this paper, we address this issue based on our interview-based study in Dhaka, Bangladesh, which incorporates semi-structured interviews of 31 Uber drivers and 10 car owners. From our interviews, we identify the contract models that facilitate the partnership between prospective Uber drivers without a car and car owners seeking to rent their cars for Uber, describe the tensions between these two parties, provide a nuanced cultural portrayal of their negotiation mechanisms, and highlight the reasons for which the driver or the owner leaves Uber. Our analysis reveals how the local adoption of sharing economy amplifies existing inequalities and disrupts the prevailing social dynamics. We also connect our findings to the broader interests of CSCW around work, privacy, power and discuss their implications for design and policy formulations.
https://doi.org/10.1145/3449244
The 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing