A growing body of work has highlighted the important role that Wikipedia’s volunteer-created content plays in helping search engines achieve their core goal of addressing the information needs of millions of people. In this paper, we report the results of an investigation into the incidence of Wikipedia links in search engine results pages (SERPs). Our results extend prior work by considering three U.S. search engines, simulating both mobile and desktop devices, and using a spatial analysis approach designed to study modern SERPs that are no longer just “ten blue links”. We find that Wikipedia links are extremely common in important search contexts, appearing in 67-84% of all SERPs for common and trending queries, but less often for medical queries. Furthermore, we observe that Wikipedia links often appear in “Knowledge Panel” SERP elements and are in positions visible to users without scrolling, although Wikipedia appears less in prominent positions on mobile devices. Our findings reinforce the complementary notions that (1) Wikipedia content and research has major impact outside of the Wikipedia domain and (2) powerful technologies like search engines are highly reliant on free content created by volunteers.
https://doi.org/10.1145/3449078
The 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing