Less Talk, More Trust: Understanding Players' In-game Assessment of Communication Processes in League of Legends

要旨

In-game team communication in online multiplayer games has shown the potential to foster efficient collaboration and positive social interactions. Yet players often associate communication within ad hoc teams with frustration and wariness. Though previous works have quantitatively analyzed communication patterns at scale, few have identified the motivations of how a player makes in-the-moment communication decisions. In this paper, we conducted an observation study with 22 League of Legends players by interviewing them during Solo Ranked games on their use of four in-game communication media (chat, pings, emotes, votes). We performed thematic analysis to understand players' in-context assessment and perception of communication attempts. We demonstrate that players evaluate communication opportunities on proximate game states bound by player expectations and norms. Our findings illustrate players' tendency to view communication, regardless of its content, as a precursor to team breakdowns. We build upon these findings to motivate effective player-oriented communication design in online games.

著者
Juhoon Lee
School of Computing, KAIST, Daejeon, Korea, Republic of
Seoyoung Kim
KAIST, Daejeon, Korea, Republic of
Yeon Su Park
KAIST, Daejeon, Korea, Republic of
Juho Kim
KAIST, Daejeon, Korea, Republic of
Jeong-woo Jang
KAIST, Daejeon, Korea, Republic of
Joseph Seering
KAIST, Daejeon, Korea, Republic of
DOI

10.1145/3706598.3714226

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714226

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Experience Together

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7 件の発表
2025-04-30 20:10:00
2025-04-30 21:40:00
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