Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI

要旨

In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy—an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI.

著者
Daeun Jeong
Jeonbuk National University, Jeonju, Korea, Republic of
Sungbok Shin
University of Maryland, College Park, Maryland, United States
Jongwook Jeong
Jeonbuk National University, Jeonju, Korea, Republic of
DOI

10.1145/3706598.3714222

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714222

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Conversations with AI

G414+G415
7 件の発表
2025-04-29 23:10:00
2025-04-30 00:40:00
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