"Auntie, Please Don't Fall for Those Smooth Talkers": How Chinese Younger Family Members Safeguard Seniors from Online Fraud

要旨

Online fraud substantially harms individuals and seniors are disproportionately targeted. While family is crucial for seniors, little research has empirically examined how they protect seniors against fraud. To address this gap, we employed an inductive thematic analysis of 124 posts and 16,872 comments on RedNote (Xiaohongshu), exploring the family support ecosystem for senior-targeted online fraud in China. We develop a taxonomy of senior-targeted online fraud from a familial perspective, revealing younger members often spot frauds hard for seniors to detect, such as unusual charges. Younger family members fulfill multiple safeguarding roles, including preventative measures, fraud identification, fraud persuasion, loss recovery, and education. They also encounter numerous challenges, such as seniors' refusal of help and considerable mental and financial stress. Drawing on these, we develop a conceptual framework to characterize family support in senior-targeted fraud, and outline implications for researchers and practitioners to consider the broader stakeholder ecosystem and cultural aspects.

著者
Yue DENG
The Hong Kong University of Science and Technology, Hong Kong, China
Changyang He
Max Planck Institute for Security and Privacy, Bochum, Germany
Yixin Zou
Max Planck Institute for Security and Privacy, Bochum, Germany
Bo Li
Hong Kong University of Science and Technology, HongKong, China
DOI

10.1145/3706598.3714137

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714137

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Privacy and Security

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7 件の発表
2025-04-28 20:10:00
2025-04-28 21:40:00
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