Co-Creating Reassurance Journey Maps to Foster Engagement in Remote Patient Monitoring for Post-Operative Cancer Care

要旨

Remote patient monitoring can significantly enhance post-operative home recovery for cancer patients, yet its effectiveness is often hindered by low patient engagement. Reassurance has been identified as a key factor in improving engagement. Our study explored how cancer patients seek reassurance through a Patient Public Involvement workshop with former patients. This involved developing personas for participants to navigate reassurance scenarios and share their post-operative experiences. Based on this, we co-created a reassurance journey map to illustrate when reassurance is needed, the behaviours patients use to seek it, and how it can be effectively provided. Our findings highlight three key design principles: the limitations of digital technology in offering reassurance, the personalised nature of reassurance, and the need for holistic integration. These are intended to inform the design of reassurance-focused RPM systems that better support cancer patients during home recovery. Practical design recommendations are also provided for developers and clinicians.

著者
Constantinos Timinis
University College London, London, United Kingdom
Jeremy Opie
University College London, London, United Kingdom
Simon Watt
University College London, London, United Kingdom
Yvonne Rogers
University College London, London, United Kingdom
Ivana Drobnjak
University College London, London, United Kingdom
DOI

10.1145/3706598.3714134

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714134

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Health and Well-being

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7 件の発表
2025-04-30 01:20:00
2025-04-30 02:50:00
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