SplatOverflow: Asynchronous Hardware Troubleshooting

要旨

As tools for designing and manufacturing hardware become more accessible, smaller producers can develop and distribute novel hardware. However, processes for supporting end-user hardware troubleshooting or routine maintenance aren't well defined. As a result, providing technical support for hardware remains ad-hoc and challenging to scale. Inspired by patterns that helped scale software troubleshooting, we propose a workflow for asynchronous hardware troubleshooting: SplatOverflow. SplatOverflow creates a novel boundary object, the SplatOverflow scene, that users reference to communicate about hardware. A scene comprises a 3D Gaussian Splat of the user's hardware registered onto the hardware’s CAD model. The splat captures the current state of the hardware, and the registered CAD model acts as a referential anchor for troubleshooting instructions. With SplatOverflow, remote maintainers can directly address issues and author instructions in the user’s workspace. Workflows containing multiple instructions can easily be shared between users and recontextualized in new environments. In this paper, we describe the design of SplatOverflow, the workflows it enables, and its utility to different kinds of users. We also validate that non-experts can use SplatOverflow to troubleshoot common problems with a 3D printer in a usability study. Project Page: https://amritkwatra.com/research/splatoverflow.

受賞
Honorable Mention
著者
Amritansh Kwatra
Cornell Tech, Ithaca, New York, United States
Tobias M. Weinberg
Cornell Tech, New york, New York, United States
Ilan Mandel
Cornell Tech, New York, New York, United States
Ritik Batra
Cornell University, Ithaca, New York, United States
Peter He
Cornell University , Ithaca, New York, United States
Francois Guimbretiere
Cornell University, Ithaca, New York, United States
Thijs Roumen
Cornell Tech, New York, New York, United States
DOI

10.1145/3706598.3714129

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714129

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Fabrication and Interaction Tools

G402
7 件の発表
2025-05-01 01:20:00
2025-05-01 02:50:00
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