To Use or Not to Use: Impatience and Overreliance When Using Generative AI Productivity Support Tools

要旨

Generative AI has the potential to assist people with completing various tasks, but increased productivity is not guaranteed due to challenges such as uncertainty in output quality and unclear processing time. Through an online crowdsourced experiment (N=508), leveraging a “paint by numbers” task to simulate properties of GenAI assistance, we explore how, and how well, users make decisions on whether to use or not use automation to maximize their productivity given varying waiting times and output quality. We observed gaps between user’s actual choices and their optimal choices and characterized these gaps as the “gulf of impatience” and the “gulf of overreliance”. We also distilled strategies that participants adopted when making their decisions. We discuss design considerations in supporting users to make more informed decisions when interacting with GenAI tools and make these tools more useful for improving users’ task performance, productivity and satisfaction.

著者
Han Qiao
Autodesk Research, Toronto, Ontario, Canada
Jo Vermeulen
Autodesk Research, Toronto, Ontario, Canada
George Fitzmaurice
Autodesk Research, Toronto, Ontario, Canada
Justin Matejka
Autodesk Research, Toronto, Ontario, Canada
DOI

10.1145/3706598.3714103

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714103

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Using AI or Not

G314+G315
7 件の発表
2025-04-29 01:20:00
2025-04-29 02:50:00
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