Conversational Agents on Your Behalf: Opportunities and Challenges of Shared Autonomy in Voice Communication for Multitasking

要旨

Advancements in computational agents will enable them to act as surrogates for users in online communication, promising enhanced productivity by supporting multitasking. This capability may be especially powerful when combined with human control, allowing users to retain agency while achieving better performance than either human or agent alone. However, it remains unclear how people might leverage this technology to multitask effectively. We present a study with 18 dyads exploring how users employ automated responses to support an arithmetic task while staying engaged in a voice call. Participants multitasked with a conversational agent under three levels of autonomy: none, shared, and full. Our findings indicate that fully automated systems can maintain conversational engagement, enabling users to multitask effectively. Surprisingly, shared autonomy hindered this ability. Based on our results, we discuss implications for designing shared autonomy in conversations, highlighting new considerations and challenges.

受賞
Best Paper
著者
Yi Fei Cheng
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Hirokazu Shirado
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Shunichi Kasahara
Sony Computer Science Laboratories, Inc., Tokyo, Japan
DOI

10.1145/3706598.3714017

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714017

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Communication and Social Interaction

G403
7 件の発表
2025-04-30 23:10:00
2025-05-01 00:40:00
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