Scaffolding Empathy: Training Counselors with Simulated Patients and Utterance-level Performance Visualizations

要旨

Learning therapeutic counseling involves significant role-play experience with mock patients, with current manual training methods providing only intermittent granular feedback. We seek to accelerate and optimize counselor training by providing frequent, detailed feedback to trainees as they interact with a simulated patient. Our first application domain involves training motivational interviewing skills for counselors. Motivational interviewing is a collaborative counseling style in which patients are guided to talk about changing their behavior, with empathetic counseling an essential ingredient. We developed and evaluated an LLM-powered training system that features a simulated patient and visualizations of turn-by-turn performance feedback tailored to the needs of counselors learning motivational interviewing. We conducted an evaluation study with professional and student counselors, demonstrating high usability and satisfaction with the system. We present design implications for the development of automated systems that train users in counseling skills and their generalizability to other types of social skills training.

著者
Ian Steenstra
Northeastern University, Boston, Massachusetts, United States
Farnaz Nouraei
Northeastern University, Boston, Massachusetts, United States
Timothy Bickmore
Northeastern University, Boston, Massachusetts, United States
DOI

10.1145/3706598.3714014

論文URL

https://dl.acm.org/doi/10.1145/3706598.3714014

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Innovative Training Technologies

Annex Hall F203
7 件の発表
2025-04-29 01:20:00
2025-04-29 02:50:00
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