The Impact of Generative AI on Critical Thinking: Self-Reported Reductions in Cognitive Effort and Confidence Effects From a Survey of Knowledge Workers

要旨

The rise of Generative AI (GenAI) in knowledge workflows raises questions about its impact on critical thinking skills and practices. We survey 319 knowledge workers to investigate 1) when and how they perceive the enaction of critical thinking when using GenAI, and 2) when and why GenAI affects their effort to do so. Participants shared 936 first-hand examples of using GenAI in work tasks. Quantitatively, when considering both task- and user-specific factors, a user's task-specific self-confidence and confidence in GenAI are predictive of whether critical thinking is enacted and the effort of doing so in GenAI-assisted tasks. Specifically, higher confidence in GenAI is associated with less critical thinking, while higher self-confidence is associated with more critical thinking. Qualitatively, GenAI shifts the nature of critical thinking toward information verification, response integration, and task stewardship. Our insights reveal new design challenges and opportunities for developing GenAI tools for knowledge work.

著者
Hao-Ping (Hank) Lee
Carnegie Mellon University, Pittsburgh, Pennsylvania, United States
Advait Sarkar
Microsoft Research, Cambridge, United Kingdom
Lev Tankelevitch
Microsoft Research, Cambridge, United Kingdom
Ian Drosos
Microsoft Research, Cambridge, United Kingdom
Sean Rintel
Microsoft Research, Cambridge, United Kingdom
Richard Banks
Microsoft Research Cambridge, Cambridge, United Kingdom
Nicholas Wilson
Microsoft Research, Cambridge, United Kingdom
DOI

10.1145/3706598.3713778

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713778

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Using AI or Not

G314+G315
7 件の発表
2025-04-29 01:20:00
2025-04-29 02:50:00
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