Understanding How Psychological Distance Influences User Preferences in Conversational versus Web Search

要旨

Conversational search offers an easier and faster alternative to conventional web search, while having downsides like a lack of source verification. Research has examined performance disparities between these two systems in various settings. However, little work has investigated how changes in the nature of a search task affect user preferences. We investigate how psychological distance - the perceived closeness of one to an event - affects user preferences between conversational and web search. We hypothesise that tasks with different psychological distances elicit different information needs, which in turn affect user preferences between systems. Our study finds that, under fixed condition ordering, greater psychological distances lead users to prefer conversational search, which they perceive as more credible, useful, enjoyable, and easy to use. We reveal qualitative reasons for these differences and provide design implications for search system designers.

著者
Yitian Yang
National University of Singapore, Singapore, Singapore
Yugin Tan
National University of Singapore, Singapore, Singapore
Yang Chen Lin
National Yang Ming Chiao Tung University , Taipei , Taiwan
Jung-Tai King
National Chaio Tung Univerity, HsinChu, Taiwan
Zihan Liu
National University of Singapore, Singapore, Singapore
YI-CHIEH LEE
National University of Singapore, Singapore, Singapore
DOI

10.1145/3706598.3713770

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713770

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Innovations in Interaction Design

Annex Hall F206
7 件の発表
2025-04-29 20:10:00
2025-04-29 21:40:00
日本語まとめ
読み込み中…