"I Don’t Know Why I Should Use This App”: Holistic Analysis on User Engagement Challenges in Mobile Mental Health

要旨

Over the past decade, mobile apps have been widely adopted as a digital intervention method for mental health support, offering scalable and accessible solutions to address the growing global mental health challenges. However, sustaining user engagement in real-world settings remains a major challenge in the development of these applications. This study systematically examines factors that hinder user engagement in existing mobile mental health support systems through a scoping review of the literature. After an initial identification of 1,267 papers, we conducted a final analysis of 111 empirical studies using mobile app-based mental health support systems. The study investigates the main factors that negatively affect user engagement from user and system perspectives. Based on these findings, we propose guidelines for enhancing user engagement and structuring personalized emotional interaction design along three dimensions: adaptive, continuous, and multimodal interactions. Furthermore, we discuss the potential for integration with advanced AI methods (e.g., LLM-based AI agents) as a way to achieve these design implications and suggestions. Our results provide critical insights for enhancing long-term user engagement in the development of future mental health support systems.

著者
Seungwan Jin
Hanyang University, Seoul, Korea, Republic of
Bogoan Kim
Hanyang University, Seoul, Korea, Republic of
Kyungsik Han
Hanyang University, Seoul, Korea, Republic of
DOI

10.1145/3706598.3713732

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713732

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Well-being and Tracking

Annex Hall F205
7 件の発表
2025-04-29 20:10:00
2025-04-29 21:40:00
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