The End of “Trust and Safety”?: Examining the Future of Content Moderation and Upheavals in Professional Online Safety Efforts

要旨

Trust & Safety (T&S) teams have become vital parts of tech platforms; ensuring safe platform use and combating abuse, harassment, and misinformation. However, between 2021 and 2023, T&S teams faced significant layoffs, impacted by broader downsizing in the tech industry. In addition, a reduction in T&S teams has also been attributed to partisan pressure against content moderation efforts designed to mitigate the spread of election and COVID-19-related misinformation. Accordingly, there exist crucial questions over the future of content moderation and T&S in the digital information environment, questions central to the work of CHI researchers interested in intervening in online harm through design, policy and user research. Through in-depth interviews with T&S professionals, this paper explores upheavals within the T&S industry, examining current perspectives of content moderation and broader strategies for maintaining safe digital environments.

受賞
Honorable Mention
著者
Rachel Elizabeth. Moran
University of Washington, Seattle, Washington, United States
Joseph S.. Schafer
University of Washington, Seattle, Washington, United States
Mert Bayar
University of Washington, Seattle, Washington, United States
Kate Starbird
University of Washington, Seattle, Washington, United States
DOI

10.1145/3706598.3713662

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713662

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Content Moderation

Annex Hall F206
7 件の発表
2025-04-28 23:10:00
2025-04-29 00:40:00
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