Fear, Fun or None: A Qualitative Quest Towards Unlocking Cybersecurity Attitudes

要旨

Employees, once seen as the weakest link in organizational cybersecurity, are now recognized as crucial defenders against malicious attacks. Thus, understanding employee attitudes towards cybersecurity, a major factor driving security behavior, is essential for protecting organizations. Using semi-structured interviews and focus groups, this study holistically explores attitudes toward cybersecurity, its influencing factors, and the employees’ needs for fostering positive attitudes. The study offers in-depth insights into affective, cognitive, and behavioral components of attitudes, ranging from annoyance and fear to appreciation for cybersecurity measures. Influencing key factors include (in)direct cybersecurity experiences and individual perceptions - both highlighting social influences. For developing positive attitudes, employees express needs related to the company's social and cultural framework, communication styles, educational contents and formats. The study contributes to developing effective security strategies that address the individual, social, and organizational factors that shape cybersecurity attitudes, ultimately promoting a stronger organizational security.

著者
Alexandra von Preuschen
Justus Liebig University Giessen, Giessen, Germany
Carolin Benda
Justus Liebig University Giessen, Giessen, Germany
Monika Christine. Schuhmacher
Justus Liebig University Giessen, Giessen, Germany
Verena Zimmermann
ETH Zürich, Zürich, Switzerland
DOI

10.1145/3706598.3713538

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713538

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Trust Uncertainty and Security

Annex Hall F204
6 件の発表
2025-04-29 18:00:00
2025-04-29 19:30:00
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