What is User Engagement?: A Systematic Review of 241 Research Articles in Human-Computer Interaction and Beyond

要旨

User engagement (UE) is widely discussed in HCI articles, but its definition, reliability, and application remain elusive. This research conducts a systematic literature review of 241 articles from 1993 to 2023 to analyze how UE is defined and measured within the domain of HCI. Our findings reveal significant definitional inconsistencies that hinder UE’s practical application in HCI research and system design. Based on our findings, we recommend using UE as a categorical label rather than a unified construct until more systematic frameworks are established. We also highlight the need for divergent views of UE across HCI research communities as a valuable avenue to pursue. This divergent view approach can help HCI researchers focus on specific, measurable aspects of UE that align with specific community practices and norms. Our findings also suggest that until such a framework emerges, researchers should be aware of its limitations when using UE as a research construct.

著者
Bernard J. Jansen
Hamad Bin Khalifa University, Doha, Qatar
Kathleen W. Guan
Delft University of Technology, Delft, Netherlands
Joni Salminen
University of Vaasa, Vaasa, Finland
kholoud Khalil. Aldous
Hamad Bin Khalifa University, Doha, Qatar
Soon-Gyo Jung
Hamad Bin Khalifa University, Doha, Qatar
DOI

10.1145/3706598.3713505

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713505

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Future of HCI and Research Practices

G401
7 件の発表
2025-04-30 23:10:00
2025-05-01 00:40:00
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