Cognitive Integration of Delays: Anticipated System Delays Slow Down User Actions

要旨

There are inevitably delays between user actions and system responses, which can increase task completion times. However, it remains unclear whether this is solely due to waiting times and compensation strategies, or whether users further slow down their actions because these delays become integrated into their cognitive action structures, as suggested by cognitive psychological theories. To explore this, we examined the effects of repeated exposure to delays during point-and-click tasks. Our findings demonstrate that longer system response delays significantly slow down users' actions, even before they experience the delayed feedback from the current input. This suggests that the user's cognitive system anticipates delays based on previous interactions and adjusts actions accordingly. These results emphasize the importance of minimizing systematic delays to maintain optimal user performance and highlight the potential for system properties to become embedded in users' cognitive action structures.

著者
Johanna Bogon
University of Regensburg, Regensburg, Germany
Sabrina Hößl
University of Regensburg, Regensburg, Germany
Christian Wolff
University of Regensburg, Regensburg, Germany
Niels Henze
University of Regensburg, Regensburg, Germany
David Halbhuber
University of Regensburg, Regensburg, Germany
DOI

10.1145/3706598.3713475

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713475

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Understanding and Working with Algorithms

Annex Hall F206
6 件の発表
2025-04-29 23:10:00
2025-04-30 00:40:00
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