Persona-L has Entered the Chat: Leveraging LLMs and Ability-based Framework for Personas of People with Complex Needs

要旨

We present Persona-L, a novel approach for creating personas using Large Language Models (LLMs) and an ability-based framework, specifically designed to improve the representation of people with complex needs. Traditional methods of persona creation often fall short of accurately depicting the dynamic and diverse nature of complex needs, resulting in oversimplified or stereotypical profiles. Persona-L enables users to create and interact with personas through a chat interface. Persona-L was evaluated through interviews with UX designers (N=6), where we examined its effectiveness in reflecting the complexities of lived experiences of people with complex needs. We report our findings that indicate the potential of Persona-L to increase empathy and understanding of complex needs while also revealing the need for transparency of data used in persona creation, the role of the language and tone, and the need to provide a more balanced presentation of abilities with constraints.

著者
Lipeipei Sun
Northeastern University, Seattle, Washington, United States
Tianzi Qin
Northeastern University, Vancouver, British Columbia, Canada
Anran Hu
Northeastern University, Vancouver, British Columbia, Canada
Jiale Zhang
Northeastern University, Vancouver, British Columbia, Canada
Shuojia Lin
Northeastern University, Vancouver, British Columbia, Canada
Jianyan Chen
Northeastern University, Vancouver, British Columbia, Canada
Mona Ali
Suez Canal University, Ismailia, Egypt
Mirjana Prpa
Northeastern University, Vancouver, British Columbia, Canada
DOI

10.1145/3706598.3713445

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713445

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: UI/UX Design

G304
7 件の発表
2025-04-29 20:10:00
2025-04-29 21:40:00
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