Envisioning Financial Technology Support for Older Adults Through Cognitive and Life Transitions

要旨

Financial technology (fintech), including online banking and digital payments, can facilitate or hinder participation in financial activities. Current fintech support for older adults, notably delegation to close others, inadequately accommodates their cognitive strengths and life transitions. To envision fintech support for age-related cognitive diversity in a rapidly changing fintech landscape, we engaged 17 older adults, five family members, and five professionals in co-creating and critiquing personas, scenarios, and design concepts through interviews and group discussions. Our thematic analysis uncovers interrelated social factors and financial management collaborations across inner and outer circles, highlighting the importance of preparedness for transitions, long-term safeguarding, and short-term fail-safes. From these insights, we propose design avenues for layered fintech support networks across close and distant others, situated meta-design for mutual fintech support, and personalized fintech "first aid." We urge HCI communities to collectively design holistic approaches to a fintech support ecosystem for aging and accessibility.

著者
Jiamin Dai
University of British Columbia, Vancouver, British Columbia, Canada
Joanna McGrenere
University of British Columbia, Vancouver, British Columbia, Canada
DOI

10.1145/3706598.3713427

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713427

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Designs for Aging and Accessibility

G414+G415
6 件の発表
2025-05-01 18:00:00
2025-05-01 19:30:00
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