Using Anonymous Discussion Platforms to Support Open Conversations about Cybersecurity in Organisations

要旨

People-centred security is critical for the security of an organisation, but we know that it comes at a cost. Recently the academic literature base has started to focus on how security might be understood and promoted as a facet of the overall culture of an organisation. This work sets out to understand the experiences of employees and management when using an anonymous online discussion platform to discuss cybersecurity policies. Following a 2-week deployment in a large UK educational institution, we found that anonymity helped individuals share their experiences, and that these experiences helped others understand more about the rationale for security policies. However, we also found that anonymity negatively impacted on individuals’ ability to discuss specific problems and follow up on incidents. We discuss the opportunities and challenges of using anonymous discussion platforms in organisations for improving the security culture through social participation and a more transparent listening culture.

著者
Eve Jenkins
Northumbria University, Newcastle, United Kingdom
Dinislam Abdulgalimov
Monash University, Melbourne, Victoria, Australia
Pamela Briggs
Northumbria University, Newcastle upon Tyne, United Kingdom
Patrick Olivier
Monash University, Melbourne, VIC, Australia
James Nicholson
Northumbria University, Newcastle upon Tyne, United Kingdom
DOI

10.1145/3706598.3713290

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713290

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Security in HCI

Annex Hall F204
7 件の発表
2025-05-01 01:20:00
2025-05-01 02:50:00
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