Coordination Mechanisms in AI Development: Practitioner Experiences on Integrating UX Activities

要旨

Software development relies on collaboration and alignment between a variety of roles, including software developers and user experience designers. The increasing focus on artificial intelligence in today's development projects has given rise to new challenges in this collaboration. We extend previous work on the process of designing human-AI systems by analysing collaborative practices between UX designers and AI developers through Mintzberg's theory on coordination mechanisms. We conducted 15 in-depth interviews with UX designers and AI developers currently working on AI projects. We contribute by identifying how coordination mechanisms impact the UX design process when developing AI systems, inter-team (a)symmetries in power relations, and a growing need for tools and cross-disciplinary knowledge to support these collaborative efforts. In particular, we outline the risks of coordinating AI development work through the standardisation of output and skills in separately organised UX and AI development teams.

受賞
Honorable Mention
著者
Anders Bruun
Computer Science, Aalborg University, Aalborg Oest, Denmark
Niels van Berkel
Aalborg University, Aalborg, Denmark
Dimitrios Raptis
Aalborg University, Aalborg, Denmark
Effie L-C. Law
Durham University, Durham, United Kingdom
DOI

10.1145/3706598.3713200

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713200

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Optimization with/for AI

G318+G319
7 件の発表
2025-04-30 23:10:00
2025-05-01 00:40:00
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