Towards Effective Human Intervention in Algorithmic Decision-Making: Understanding the Effect of Decision-Makers' Configuration on Decision-Subjects' Fairness Perceptions

要旨

Human intervention is claimed to safeguard decision-subjects' rights in algorithmic decision-making and contribute to their fairness perceptions. However, how decision subjects perceive hybrid decision-maker configurations (i.e., combining humans and algorithms) is unclear. We address this gap through a mixed-methods study in an algorithmic policy enforcement context. Through qualitative interviews (Study 1; N_1=21), we identify three characteristics (i.e., decision-maker's profile, model type, input data provenance) that affect how decision-subjects perceive decision-makers' ability, benevolence, and integrity (ABI). Through a quantitative study (Study 2; N_2=223), we then systematically evaluate the individual and combined effects of these characteristics on decision-subjects' perceptions towards decision-makers, and fairness perceptions. We found that only decision-maker’s profile contributes to perceived ability, benevolence, and integrity. Interestingly, the effect of decision-maker's profile on fairness perceptions was mediated by perceived ability and integrity. Our findings have design implications for ensuring effective human intervention as a protection against harmful algorithmic decisions.

著者
Mireia Yurrita
Delft University of Technology, Delft, Netherlands
Himanshu Verma
TU Delft, Delft, Netherlands
Agathe Balayn
Delft University of Technology, Delft, Netherlands
Ujwal Gadiraju
Delft University of Technology, Delft, Netherlands
Sylvia C.. Pont
Delft University of Technology, Delft, Netherlands
Alessandro Bozzon
Delft University of Technology, Delft, Netherlands
DOI

10.1145/3706598.3713145

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713145

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Technologies for Decision Making

G402
6 件の発表
2025-04-30 23:10:00
2025-05-01 00:40:00
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