Into the Unknown: Leveraging Conversational AI in Supporting Young Migrants' Journeys Towards Cultural Adaptation

要旨

Accelerated globalization has made migration commonplace, creating significant cultural adaptation challenges, particularly for young migrants. While HCI research has explored the role of technology in migrants' cultural adaptation, there is a need to address the diverse cultural backgrounds and needs of young migrants specifically. Recognizing the potential of conversational AI to adapt to diverse cultural contexts, we investigate how young migrants could use this technology in their adaptation journey and explore its societal implementation. Through individual workshops with young migrants and stakeholder interviews—including AI practitioners, public sector workers, policy experts, and social scientist—we found that both groups of participants expect conversational AI to support young migrants in connecting with the host culture before migration, exploring the home culture, and aligning identities across home and host cultures. However, challenges such as expectation gaps and cultural bias may hinder cultural adaptation. We discuss design considerations for culturally sensitive AI that empower young migrants and propose strategies to enhance societal readiness for AI-driven cultural adaptation.

著者
Sunok Lee
Aalto University, Espoo, Finland
Dasom Choi
KAIST, Dajeon, Korea, Republic of
Lucy Truong
Aalto University, Espoo, Finland
Nitin Sawhney
Aalto University, Espoo, Finland
Henna Paakki
Aalto University, Espoo, Finland
DOI

10.1145/3706598.3713091

論文URL

https://dl.acm.org/doi/10.1145/3706598.3713091

動画

会議: CHI 2025

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2025.acm.org/)

セッション: Communication and Socialization

G401
6 件の発表
2025-04-29 01:20:00
2025-04-29 02:50:00
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