Applying Critical Voice in Design of User Interfaces for Supporting Self-Reflection and Emotion Regulation in Online News Commenting

要旨

On digital media services, uncivil commenting is a persistent issue causing negative emotional reactions. One enabler for such problematic behavior is the user interface, conditioning, and structuring text-based communication online. However, the specific roles and influences of UIs are little understood, which calls for critical analysis of the current UI solutions as well as speculative exploration of alternative designs. This paper reports a research-through-design study on the problematic phenomenon regarding uncivil and inconsiderate commenting on online news, envisioning unconventional solutions with a critical voice. We unpack this problem area and outline critical perspectives to possible solutions by describing and analyzing four designs that propose to support emotion regulation by facilitating self-reflection. The design choices are further discussed in respect to interviews of ten news media experts. The findings are reflected against the question of how can critique meaningfully manifest in this challenging problem area.

著者
Joel Kiskola
Tampere University, Tampere, Finland
Thomas Olsson
Tampere University, Tampere, Finland
Heli Väätäjä
Lapland University of Applied Sciences, Rovaniemi, Finland
Aleksi H.. Syrjämäki
Tampere University, Tampere, Finland
Anna Rantasila
Tampere University, Tampere, Finland
Poika Isokoski
Tampere University, Tampere, Finland
Mirja Ilves
Tampere University, Tampere, Finland
Veikko Surakka
Tampere University, Tampere, Finland
DOI

10.1145/3411764.3445783

論文URL

https://doi.org/10.1145/3411764.3445783

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Technology Resistance / HCI and Distinct Populations / Queering Technologies

[B] Paper Room 03, 2021-05-14 01:00:00~2021-05-14 03:00:00 / [C] Paper Room 03, 2021-05-14 09:00:00~2021-05-14 11:00:00 / [A] Paper Room 03, 2021-05-13 17:00:00~2021-05-13 19:00:00
Paper Room 03
12 件の発表
2021-05-14 01:00:00
2021-05-14 03:00:00
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