Uncovering the Promises and Challenges of Social Media Use in the Low-Wage Labor Market: Insights from Employers

要旨

Social media has become an effective recruitment tool for higher-waged and white-collar professionals. Yet, past studies have questioned its effectiveness for the recruitment of lower-waged workers. It is also unclear whether or how employers leverage social media in their recruitment of low-wage job seekers, and how social media could better support the needs of both stakeholders. Therefore, we conducted 15 semi-structured interviews with employers of low-wage workers in the U.S. We found that employers: use social media, primarily Facebook, to access large pools of active low-wage job seekers; and recognize indirect signals about low-wage job seekers' commitment and job readiness. Our work suggests that there remains a visible, yet unaddressed power imbalance between low-wage workers and employers in the use of social media, which risks further destabilizing the precarious labor market.

著者
Alex Jiahong Lu
University of Michigan, Ann Arbor, Michigan, United States
Tawanna R. Dillahunt
University of Michigan, Ann Arbor, Michigan, United States
DOI

10.1145/3411764.3445774

論文URL

https://doi.org/10.1145/3411764.3445774

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Combining Digital and Analogue Presence in Online Work

[A] Paper Room 08, 2021-05-11 17:00:00~2021-05-11 19:00:00 / [B] Paper Room 08, 2021-05-12 01:00:00~2021-05-12 03:00:00 / [C] Paper Room 08, 2021-05-12 09:00:00~2021-05-12 11:00:00
Paper Room 08
12 件の発表
2021-05-11 17:00:00
2021-05-11 19:00:00
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