Designing for Emotional Well-being: Integrating Persuasion and Customization into Mental Health Technologies

要旨

A growing body of work has emphasized the need for customizability and flexibility in mobile health technologies to increase user autonomy. However, customization may be burdensome for people with motivational and cognitive challenges, such as those with mental illnesses, and the optimal level and type of customizability are unclear. Based on 32 interviews with people who experience symptoms of depression and anxiety, we examine how individuals use and customize mental health apps to manage their symptoms. Our findings suggest that participants’ engagement with the apps is largely affected by their level of energy and motivation, depending on the severity of symptoms. Customization is deemed desirable when the required user effort does not exceed users’ mental and motivational capacity and when ample resources are available. App suggestions also need to take into account users’ self-efficacy. We discuss how customizable systems can increase autonomy without overburdening users in the context of mental health.

著者
Renwen Zhang
Northwestern University, Evanston, Illinois, United States
Kathryn E.. Ringland
University of California, Santa Cruz, Santa Cruz, California, United States
Melina Paan
Northwestern University, Evanston, Illinois, United States
David C.. Mohr
Northwestern University, Chicago, Illinois, United States
Madhu Reddy
Northwestern University , Evanston, Illinois, United States
DOI

10.1145/3411764.3445771

論文URL

https://doi.org/10.1145/3411764.3445771

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Mental Health

[B] Paper Room 07, 2021-05-12 01:00:00~2021-05-12 03:00:00 / [A] Paper Room 07, 2021-05-11 17:00:00~2021-05-11 19:00:00 / [C] Paper Room 07, 2021-05-12 09:00:00~2021-05-12 11:00:00
Paper Room 07
14 件の発表
2021-05-12 01:00:00
2021-05-12 03:00:00
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