Stuart Alan. Nicholson
Swansea University, Swansea, United Kingdom
Configuring community technology to ensure its sustainability has proved challenging. We present a 3-year longitudinal study and evaluation of two independent situated community display networks in rural contexts. We describe how the design of the display systems evolved to reflect the needs and desires of the community. We report on the way stakeholders' perceptions of the displays changed over time, and examine the community dynamics involved in the administration, maintenance and moderation of the systems. Drawing from our findings, we further explore the role of the community champion and their impact on sustainability and scalability. We provide recommendations for the design of community network display technology that supports democratic inter-community politics and governance, and is sensitive to the hidden emotional labor and social resources that are required from communities to fully adopt and sustain display technology.
https://doi.org/10.1145/3411764.3445693
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)