A Digital Safety Dilemma: Analysis of Computer-Mediated Computer Security Interventions for Intimate Partner Violence During COVID-19

要旨

The shutdown measures necessary to stop the spread of COVID-19 have amplified the role of technology in intimate partner violence (IPV). Survivors may be forced to endure lockdowns with their abusers, intensifying the dangers of technology-enabled abuse (e.g. stalking, harassment, monitoring, surveillance). They may also be forced to rely on potentially compromised devices to reach support networks: a dangerous dilemma for digital safety. This qualitative study examines how technologists with computer security expertise provided remote assistance to IPV survivors during the pandemic. Findings from 24 consults with survivors and five focus groups with technologist consultants show how remote delivery of technology support services raised three fundamental challenges: (1) ensuring safety for survivors and consultants; (2) assessing device security over a remote connection; and (3) navigating new burdens for consultants, including emotional labor. We highlight implications for HCI researchers creating systems that enable access to remote expert services for vulnerable people.

著者
Emily Tseng
Cornell Tech, New York, New York, United States
Diana Freed
Cornell Tech, New York, New York, United States
Kristen Engel
Cornell Tech, New York, New York, United States
Thomas Ristenpart
Cornell Tech, New York, New York, United States
Nicola Dell
Cornell Tech, New York, New York, United States
DOI

10.1145/3411764.3445589

論文URL

https://doi.org/10.1145/3411764.3445589

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Privacy Design

[A] Paper Room 12, 2021-05-13 17:00:00~2021-05-13 19:00:00 / [B] Paper Room 12, 2021-05-14 01:00:00~2021-05-14 03:00:00 / [C] Paper Room 12, 2021-05-14 09:00:00~2021-05-14 11:00:00
Paper Room 12
10 件の発表
2021-05-13 17:00:00
2021-05-13 19:00:00
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